Returns & Refunds Policy for Florist Kidbrooke

Our Fresh Flowers Guarantee in Kidbrooke

At Florist Kidbrooke, we believe that stunning, fresh flowers should always arrive in peak condition to your home or business. As a trusted local florist serving Kidbrooke and surrounding communities, we are committed to making sure that every bouquet and arrangement delights our valued customers. Our fresh flowers guarantee means that every stem you receive will reflect our high standards, whether your delivery is for a special occasion or simply to brighten a room.

Damaged-on-Arrival Policy

Your satisfaction matters most. If your flowers arrive damaged, wilted or not up to our promised standard, please inform us as soon as possible upon receiving your order. We kindly ask that you provide a photo of the damaged flowers to help us swiftly assess the issue. This enables our team to address the situation quickly and improve our services. In any case, we want to ensure that you never feel disappointed by our flower delivery in Kidbrooke.

Our Freshness Window

We take pride in sourcing high-quality, fresh flowers daily. Our arrangements are guaranteed to remain fresh for a minimum of 5 days from delivery, provided they are cared for using the instructions included with your order. If your flowers do not stay vibrant and fresh within this window, please contact us with details and photographs. We use this feedback to continually improve our floral offerings and care advice.

Refunds and Replacements

If you experience any issues with your order caused by damage in transit or flowers not meeting our freshness guarantee, we offer your choice of a full refund or a free replacement arrangement. Simply notify us within 24 hours of delivery, providing your order details and evidence of the problem. Our team will process requests promptly, ensuring you receive your refund or your replacement bouquet as soon as possible. Our aim is always to resolve concerns quickly while maintaining the high standards that make us Kidbrooke’s trusted florist.

Our Complaints Process

Your feedback matters to us. If you have a complaint about your flowers, the delivery process, or any aspect of our service, please contact us at your earliest convenience. We review all concerns thoroughly, treating each case with care and attention. Our customer service team will investigate your complaint and provide a response within 2 business days. We always strive to resolve all matters amicably, ensuring that every Kidbrooke customer is satisfied with our response and ongoing service.

Why Choose Florist Kidbrooke?

Florist Kidbrooke is proud to be part of the local community, trusted by households, offices, and businesses across the Kidbrooke area. We guarantee personal service, attentive communication, and unmatched flower freshness with every order. If you ever have questions about your delivery or our policies, please don’t hesitate to get in touch. Thank you for choosing us as your local Kidbrooke florist.