Florist Kidbrooke E-commerce Terms & Conditions

Introduction

Welcome to Florist Kidbrooke, your local specialist for online flower delivery in Kidbrooke and the surrounding areas. These Terms & Conditions govern your use of our e-commerce website and the purchase and delivery of floral products. By placing an order with Florist Kidbrooke, you confirm that you have read, understood, and agree to these terms. If you do not agree, please refrain from using our online services for flower delivery in Kidbrooke.

Scope of Terms & Conditions

These Terms & Conditions apply to all customers placing online orders for flower bouquets, arrangements, or related products with Florist Kidbrooke within Kidbrooke and neighbouring locations. This document sets out the contractual obligations between you (the customer) and us (Florist Kidbrooke), ensuring a secure, reliable, and user-friendly experience for all online flower delivery transactions.

Order Process

1. Browsing & Selection
Browse our flower collections online and add your preferred products to your shopping basket. Clearly review product descriptions, sizes, and prices before placing an order. Imagery is illustrative; seasonal variations in flowers may apply.

2. Checkout
Proceed to checkout, supplying accurate recipient and delivery details (including full name, address, and contact instructions). Any special delivery requests should be noted at this stage.

3. Confirmation
Upon completion of payment, you will receive an order confirmation on-screen and via your nominated method (such as confirmation page or SMS), summarising your order for flower delivery in Kidbrooke. Please check the details carefully. Corrections should be notified promptly; otherwise, we fulfil the order as stated.

4. Preparation & Dispatch
Once confirmed, orders are prepared by our experienced florists and dispatched for local delivery. Orders may be subject to cut-off times for same-day or next-day flower delivery services within Kidbrooke. Our website outlines all relevant lead times.

5. Delivery
We deliver to Kidbrooke and specified surrounding areas. Deliveries are made to the address provided during checkout. Please ensure recipients are available to receive their flowers. Where possible, we follow any delivery instructions provided. If a recipient is unavailable, we may attempt delivery to a neighbour or leave a calling card with details for rearrangement.

Payments

1. Accepted Payment Methods
Florist Kidbrooke accepts a variety of secure payment options, including major credit and debit cards. All payment information is processed securely. Full payment must be made at checkout; we cannot dispatch orders before payment is completed.

2. Pricing
All prices are displayed clearly on our website and include VAT where applicable. Delivery charges may apply and are calculated at checkout based on delivery address. Prices for flower delivery in Kidbrooke and surrounding areas are subject to change without prior notice, but orders already placed are unaffected.

3. Payment Security
We use reputable payment gateways to protect your personal and financial information. We do not store card details on our own systems. By submitting your payment, you authorise us to process your order and initiate delivery as described.

Order Cancellations & Amendments

1. Cancelling an Order
If you wish to cancel an order, contact us as soon as possible. Cancellations are accepted provided your order has not yet been prepared for dispatch. Once an order has been arranged or dispatched, cancellations may not be possible, due to the perishable nature of fresh flowers.

2. Amending an Order
For any changes to your delivery address, recipient information, message card, or product selection, please notify us immediately after placing your order. While we strive to accommodate amendments, we cannot guarantee changes once the preparation process has begun, particularly for same-day or next-day deliveries across Kidbrooke.

3. Refunds
Where a cancellation is accepted, we will process a full refund to your original payment method within a reasonable time frame. If we cannot process cancellation or amendment, we will notify you promptly.

4. Substitutions
Due to seasonal availability, substitutions of flowers, foliage, or packaging may be necessary. We guarantee that substitutes will be of equal or greater value and maintain the intended style and colour palette of your original selection.

Delivery Policy

1. Delivery Area
Florist Kidbrooke provides flower delivery services within Kidbrooke and selected nearby locations. Please confirm eligibility using our postcode checker or by reviewing the delivery information provided at checkout.

2. Delivery Times
Delivery timeframes are as outlined on the website. While we make every effort to meet your chosen delivery date, factors beyond our control (such as extreme weather or traffic conditions) may occasionally affect timings. We are not liable for any consequential loss due to late or non-delivery outside our reasonable control.

3. Unsuccessful Delivery
If delivery cannot be completed due to inaccurate address information, unsafe delivery conditions, or absence of the recipient, we reserve the right to charge for any redelivery or cancellation fees incurred. Please ensure recipient information is correct and complete to avoid issues.

4. Risk and Title
Title and risk in the floral products pass to you (or the recipient, where applicable) once delivered. Please check flower deliveries promptly upon receipt and notify us within 24 hours of any issues with the products received.

Product Quality & Customer Care

1. Quality Guarantee
We are committed to delivering fresh, high-quality flowers every time. If you are not satisfied with the floral arrangement, contact us within 24 hours so we may address your concerns. Photographic evidence may be requested to process quality claims.

2. Returns Policy
Due to the perishable nature of flowers, returns are generally not accepted unless the item is damaged or not as described. In such cases, we may offer a refund, replacement, or alternative solution in line with our commitment to customer satisfaction for flower delivery across Kidbrooke and nearby communities.

Liability

1. Limitation of Liability
To the fullest extent permitted by law, Florist Kidbrooke is not responsible for indirect, incidental, or consequential damages resulting from use or inability to use our website or products. Our maximum aggregate liability arising in relation to your order shall not exceed the total amount paid for your purchase.

2. Exclusions
We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability not excluded by English law.

3. Force Majeure
Florist Kidbrooke is not liable for any delay or failure in performance of our obligations under these terms arising from causes beyond our reasonable control. This includes, but is not limited to, natural disasters, adverse weather, strikes, acts of God, government action, or system failures.

Customer Obligations

1. Information Accuracy
You warrant that all information provided during order placement, including delivery recipient details, is accurate and up to date. We cannot accept responsibility for delays or non-delivery due to incomplete or incorrect information.

2. Acceptable Use
The Florist Kidbrooke website and services are for personal, non-commercial use in accordance with applicable laws. You agree not to misuse our website, interfere with its functionality, or attempt unauthorised access to any system or data.

Intellectual Property

All content, including website design, text, images, logos, and trademarks, is the exclusive property of Florist Kidbrooke or its licensors. You may use the website for purchasing flower products only. Any reproduction, distribution, or modification without written consent is strictly prohibited.

Governing Law & Jurisdiction

These Terms & Conditions, and any dispute arising in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. Any legal proceedings relating to your use of our flower delivery services in Kidbrooke or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Amendments to Terms

Florist Kidbrooke reserves the right to update or modify these Terms & Conditions at any time. Changes become effective upon posting to our website. Please review this page periodically to ensure you remain informed about the terms governing your flower delivery orders in Kidbrooke and neighbouring areas.

Severability

If any provision of these terms is found to be invalid or unenforceable by a court, all other provisions will remain in full force and effect.

Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Florist Kidbrooke in relation to our online flower delivery services for customers in Kidbrooke and the surrounding communities.

Note: These terms apply to all customers ordering flower delivery from Florist Kidbrooke in Kidbrooke and the wider local area.